Returns Policy

You may return most unopened items within 14 days of delivery for an exchange, unless you received an incorrect or defective item. In the latter case, we'll also pay the return shipping costs if the return is a result of our error. 

You should expect to receive your new product within two to three weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

For purchase offers that have a '30-Day Money Back Guarantee', customers may return their products insofar as the following conditions are met:

 

  1. The product must be returned in its original condition.
  2. Proof of purchase, such as a valid order number or receipt, is required.
  3. The return request must be initiated within 30 days of the purchase date.
  4. Return shipping costs are the responsibility of the customer.
  5. If the product is damaged or defective, please provide photographic evidence.
  6. Refunds will be processed within 14 business days after the return is received and approved.
  7. If a return is requested due to dissatisfaction or change of mind, a restocking fee may apply.
  8. Products must be securely packaged for return to prevent damage during transit.
  9. Returns that do not meet these conditions may not be eligible for a refund.
  10. Please contact our customer support team to initiate the return process.

 

 


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to any address in Europe. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the selected shipping options. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for products we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.